Shipping Policy

Thank you for shopping with us! We are committed to ensuring your order is processed and shipped promptly. Please review our shipping policy below:

Cut Off Time:

• 17:00 (UTC+09:00) Japan Standard Time (Tokyo)

Processing Time:

• Orders are typically processed within 1 to 7 business days (Mon-Fri) of receipt. 

Shipping Carrier:

• We use DHL Worldwide Express or Japan Post EMS for shipping our products to ensure fast and reliable delivery.

Delivery Area:

• We currently offer shipping to Australia, Canada, New Zealand, United Kingdom and United States. 

Shipping Time and Shipping Costs:

• Shipping costs are showing below in JPY(￥). It will be calculated and converted at checkout based on your location and the weight of your order. Orders valued from 65000 JPY can enjoy FREE SHIPPING, automatically apply at check out.

	Shipping Time (Mon-Fri)	Cost (JPY)
Australia	3-10 Days	2800
New Zealand	3-10 Days	2800
US	2-5 Days	4600
UK	2-10 Days	3800
Japan	2-10 Days	800
Canada	2-7 Days	4400

 

Shipping Holidays: Please note that shipping may be delayed on public holidays or during peak seasons. We will notify you of any such delays in advance. Please check the public holidays 2024 below:

• • New Year’s Day (元日) - January 1 (Monday)
  • Coming of Age Day (成人の日) - January 8 (Monday)
  • National Foundation Day (建国記念の日) - February 11 (Sunday)
  • Vernal Equinox Day (春分の日) - March 20 (Wednesday)
  • Showa Day (昭和の日) - April 29 (Monday)
  • Constitution Memorial Day (憲法記念日) - May 3 (Friday)
  • Greenery Day (みどりの日) - May 4 (Saturday)
  • Children’s Day (こどもの日) - May 5 (Sunday)
  • Marine Day (海の日) - July 15 (Monday)
  • Mountain Day (山の日) - August 12 (Monday)
  • Respect for the Aged Day (敬老の日) - September 16 (Monday)
  • Autumnal Equinox Day (秋分の日) - September 23 (Monday)
  • Sports Day (体育の日) - October 14 (Monday)
  • Culture Day (文化の日) - November 3 (Sunday)
  • Labour Thanksgiving Day (勤労感謝の日) - November 23 (Saturday)
  • Emperor’s Birthday (天皇誕生日) - December 23 (Monday)

 

Additional Information:

• Customs and Duties: Please note that international orders may be subject to customs clearance procedures and import duties or taxes. Tokyo Beauty Box is not responsible for any additional charges that may apply.
• Delivery Address: Please ensure that your shipping address is correct and complete to avoid delays or mis deliveries. Tokyo Beauty Box is not responsible for packages that are lost or delayed due to incorrect addresses provided by the customer.

 

Order Modifications:

• If you need to modify your shipping address or order details, please contact us immediately. Changes cannot be made once an order has been shipped.

 

Contact Us:

• If you have any questions about our shipping policy, please contact our customer service team at [info@tokyobeautybox.com].