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FAQS
Your Inquiries, Our Solutions
How long dose it take to dispatch my order?
It is normally takes within 1-3 business days either in Tokyo or Osaka, depends on the availability. Some brands take longer waiting period, you will find specific information in product's page.
How long dose shipment take?
Tokyo Beauty Box works with DHL and EMS to dispatch orders. It usually takes 3-7 business days depends on country zones. You may track your order via email or input your tracking number in chat box to find out more tracking details.
Why I didn't receive confirmation, coupon or tracking emails?
Sometimes the emails will be filtered into junk mail box. You may check your junk mail box. Otherwise, please contact us and we will send it again.
Tracking number will be sent in a separate email. If you have not receive the tracking email, please contact us at any time.
Why I can't apply my coupon?
You may check:
- If the coupon has expired?
- Each order can only use 1 coupon
- The coupon is not valid for discount products
