- We currently ship worldwide! Whether you're in the US, Australia, Europe, or beyond — we'll bring the best of Japanese beauty right to your doorstep. If your country is not included, please contact us via chat box for further steps.
FAQs
How can we help you?
01. Where do you deliver to?
02. How much is the shipping cost?
- Shipping fees depend on your location. You’ll see the exact shipping cost calculated at checkout before you complete your purchase or simply visit https://tokyobeautybox.com/pages/shipping for detailed prices. If your country is not included, please contact us via chat box for further steps.
- We also offer free international shipping on orders over 65000 JPY — check our banner or homepage for the latest offers!
03. Will I have to pay tax or duties?
- Depending on your country’s customs regulations, import taxes or duties may apply. These charges (if any) are the responsibility of the customer. We recommend checking with your local customs office for more details. We do our best to package everything neatly and efficiently to minimize the chance of extra charges.
- If you would like to avoide these charges, please contact us via chat box for further information.
04. Are your products authentic?
Absolutely — 100% authentic and sourced directly from Japan. 🏯✨
We work with trusted Japanese distributors and authorized retailers to ensure every product you receive is genuine and fresh. At Tokyo Beauty Box, we’re committed to bringing you the real deal — no replicas, no expired stock, ever. 🧴💖
We work with trusted Japanese distributors and authorized retailers to ensure every product you receive is genuine and fresh. At Tokyo Beauty Box, we’re committed to bringing you the real deal — no replicas, no expired stock, ever. 🧴💖
05. How long dose it take to dispatch my order?
It is normally takes within 1-3 business days either in Tokyo or Osaka, depends on the availability. Some brands take longer waiting period, you will find specific information in product's page.
06. How long dose shipment take?
Tokyo Beauty Box works with DHL and EMS to dispatch orders. It usually takes 3-7 business days depends on country zones. You may track your order via email or input your tracking number in chat box to find out more tracking details.
07. Why I didn't receive confirmation, coupon or tracking emails?
Sometimes the emails will be filtered into junk mail box. You may check your junk mail box. Otherwise, please contact us and we will send it again.
Tracking number will be sent in a separate email. If you have not receive the tracking email, please contact us at any time.
08. Why I can't apply my coupon?
You may check:
If the coupon has expired?
Each order can only use 1 coupon
The coupon is not valid for discount products
