Cancellation

We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Below is our cancellation policy:

• Cancellations must be requested within 2 days of placing your order.
• To cancel your order, please contact our customer service team with your order details.
• Orders cannot be canceled after the 2-day window has elapsed.

1. Before Shipping: You can cancel your order free of charge at any time before it has been shipped. Simply contact our customer service team, and we'll assist you promptly with the cancellation process. You will receive a refund deducted 7% bank processing fee for any payments made.

2. After Shipping: Once your order has been shipped, cancellation is not permitted. At this stage, our priority is to ensure your order reaches you in a timely manner. If you wish to return the items after receiving them, please refer to our return policy for further instructions.

 

Return

At Tokyo Beauty Box, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy outlined below:

• If you wish to return an item, you must do so within 7 days of the parcel being delivered.
• To initiate a return, please contact our customer service team for authorization and instructions.
• Items must be returned in their original condition, unused, and with all original tags and packaging intact.
• Return shipping fees are the responsibility of the customer, including parcel rejection by the receiver, unless the return is due to an error by Tokyo Beauty Box.
• Once the returned items are received and inspected, we will process your refund accordingly.

 

1. Change of Mind Returns:

   • If you wish to return an item due to a change of mind, you may do so within 7 days of receiving your parcel.
   • Please note that for change of mind returns, the customer is responsible for covering the return shipping fees.
   • 7% bank processing fee will be charged.

2. Incorrect or Damaged Items:

   • In the rare event that you receive an incorrect or damaged item, please contact our customer service team immediately - must within 7 days of receiving your parcel.
   • We will provide you with a prepaid return shipping label to send the item back to us free of charge.
   • Once we receive the returned item, we will process a full refund or replacement, whichever you prefer.

3. Return Process:

   • To initiate a return, please contact our customer service team with your order details and reason for return.
   • Once your return request is approved, we will send you the return label that should be downloaded and packed in return parcel, and provide you with further instructions on how to return the item.

 

Refund

At Tokyo Beauty Box, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, we offer a clear refund policy outlined below:

          1. Refund Processing Time:

• Refunds will be approved and processed within 5 days (Mon-Fri), depending on the timing of the original payment and the processing time of your bank.

• Once your refund has been processed, please allow additional time for the funds to appear in your account, as this may vary depending on your financial institution.

          2. Refunds Due to cancellation:

• 7% bank processing fees will be applied to the refund.
• We will promptly process the refund once your cancellation has been approved, including the original shipping fees if applicable.

          3. Refunds Due to change of mind & parcel rejection by the receiver:

• 7% restocking fees will be applied to the refund.
• We will promptly process a full refund once we received return products, excluding the original shipping fees if applicable.

          4. Refunds Due to Tokyo Beauty Box Error:

• If an error occurs on our end that necessitates a refund, such as sending the wrong item or a damaged product, no extra fees will be applied to the refund.
• We will promptly process a full refund once we received return products, including the original shipping fees if applicable.

          5. Refund Process:

• To request a refund, please contact our customer service team with your order details and the reason for the refund.
• Once your refund request is approved, we will initiate the refund process and notify you via email.

 

Exchange

Exchange is not accepted but you can return the products and replace a new order for the products you want.

 

We value your trust in Tokyo Beauty Box and aim to provide transparent and efficient refund services. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team for assistance via info@tokyobeautybox.com.